Retention Express creates the ultimate car wash customer experience! Founded in 2021, Retention Express has the winning combination of live human support and the best AI voice support agents for inbound and outbound sales.
Retention Express provides a true, white-labeled customer contact support center focused on membership retention and delivering excellent customer experiences. They drive a real Support ROI back to each operator. They partner with while providing first-call resolutions with our agnostic expertise in every POS – Sonny’s, DRB, Patheon, Micrologic, Washify, ICS, AMP Memberships, Rinsed Portal, Flexwash, and more.
Providing scalable, cost-effective, and 24/7/365 support, they work with all sizes of car wash operators, from high-growth PE groups to single-location owners.
Bobby Thomson, CEO of Retention Express, said Retention Express was created after holding a successful consulting role with a high growth, multi-unit operator in the express car wash industry on the east coast. In that capacity, Thomson said he saw similar challenges in responding to and capturing the full voice of the customer to effectively impact positive change in the customer experience for subscription/member based businesses, thus generating higher active and passive churn.
Retention Express offers businesses a dedicated, outsourced support solution combining human interaction with appropriate automation to help them across all customer communication touchpoints. We utilize a full tech stack to capture the right data to help provide actionable insight to owner and operators of businesses. We are flexible and scalable and work with each customer on customizable solutions.
Schedule a consult/demo today! https://scheduler.zoom.us/bobby-thomson/demo-appt-retention-express.
Visit Retention Express at The Car Wash Show 2026, booth #961.
Website http://www.retentionexpress.com, email info@retentionexpress.com, or call 904-451-0461.
